Life of the Original Structure
Coverage lasts for the life of the structure where the thermostat was first installed.
Garner-based local HVAC contractor, serving Raleigh & Durham, NC
TOWER THERMOSTAT COVERAGE
A Tower-marked thermostat may qualify for coverage for the life of its original structure.
Find the eligibility rules, covered work, exclusions, and the steps for requesting warranty service below.
Eligibility and coverage are subject to the program’s limited warranty terms.
FIRST, CHECK YOUR THERMOSTAT
A thermostat displaying Tower’s name and phone number may qualify. The program requires either a pre-printed thermostat or a Tower pre-printed label attached to it with the wording “Tower Heating & Air (919) 928-5366.”
Tower Heating & Air, LLC must diagnose the thermostat failure and perform the repair or replacement. Contact Tower before arranging work with another provider.
Not sure about your label? Tell our team what is printed on your thermostat when you call.
LENGTH OF COVERAGE
For a qualifying thermostat, the limited warranty is described by these three conditions.
Coverage lasts for the life of the structure where the thermostat was first installed.
The thermostat program states that its limited warranty transfers if the structure changes owners.
Replacing the heating or cooling equipment controlled by the thermostat does not, by itself, end this coverage.
WHAT THE PROGRAM COVERS
Coverage applies to an eligible thermostat with an actual thermostat defect diagnosed by Tower.
• Labor to diagnose the thermostat problem.n• Labor and materials to repair the thermostat when repair is possible.n• Labor and materials to replace it when repair is not possible. If the same model is unavailable, Tower provides one with similar or greater features.
• Visits without an actual thermostat fault, or diagnosis and repair of HVAC equipment or wiring.n• Batteries or thermostat reprogramming.n• Thermostats or sensors in central control systems; pneumatic, communicating, or DC-voltage thermostats.
IMPORTANT CONDITIONS
This summary keeps the exclusions visible. Confirm how the written program applies to your thermostat when requesting service.
NEED WARRANTY SERVICE?
The warranty page directs service requests to (919) 928-5366. Have the Tower label and a description of the thermostat problem ready when you contact the team.