Information submitted through the website is used to respond to requests, schedule service, provide customer support, and operate the business.
1. Information We Collect
When you contact Tower Heating & Air or submit a website form, information may include your name, email address, telephone number, service address or ZIP code, requested service, appointment information, and details you choose to provide about your home, business, or equipment.
The website may also collect technical information such as browser type, device type, IP address, referring page, pages visited, and general usage activity.
2. How Information Is Used
Information may be used to:
- Respond to questions and service requests.
- Schedule, confirm, and complete appointments.
- Provide estimates, customer support, and account communication.
- Improve website performance, services, and customer experience.
- Maintain records and meet legal, licensing, safety, or accounting obligations.
- Send service-related or promotional communications where permitted.
4. Text/SMS Compliance
Privacy Policy — Mobile/SMS Disclosure
We collect mobile phone numbers to send appointment reminders and promotional offers via SMS text messages, with your consent. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You may opt out of receiving text messages at any time by replying STOP. For help, reply HELP or contact us at service@towerheatingandair.com.
SMS Terms & Conditions
By opting in to receive text messages from Tower Heating & Air, you agree to the following terms:
- • You may receive recurring/transactional messages related to orders, appointments, promotions, etc.
- • Message frequency varies.
- • Message and data rates may apply, depending on your carrier and plan.
- • Consent to receive texts is not a condition of any purchase.
- • You can opt out at any time by texting STOP. After opting out, you will receive one final message confirming your unsubscribe.
- • For help, text HELP or contact service@towerheatingandair.com.
- • We do not sell or share your mobile information with third parties, including affiliates, for their own marketing purposes.
- • Carriers are not liable for delayed or undelivered messages.
- • Supported carriers: most major U.S. wireless carriers.
- • We reserve the right to modify or terminate the SMS program at any time.
- • See our Privacy Policy for information on how we handle your data.
- • We do not sell or share your mobile information with third parties, including affiliates, for their own marketing purposes.
- By using our services, you are agreeing to our terms & conditions and the privacy policy.
6. Data Security and Retention
Reasonable administrative, technical, and physical safeguards are used to protect personal information. No internet transmission or storage system can be guaranteed completely secure. Information is retained for as long as reasonably necessary for business, customer-service, legal, and recordkeeping purposes.
7. Your Choices
You may contact Tower Heating & Air to ask questions about personal information, request corrections, or opt out of promotional communication. Service-related messages may still be sent when necessary to fulfill a request or maintain an account.
Third-party websites linked from this website maintain their own privacy practices. Tower Heating & Air is not responsible for the content or privacy practices of those websites.
8. Contact Tower Heating & Air
Questions about this policy may be directed to:
Tower Heating & Air, LLCn138 Donmoor CourtnGarner, NC 27529nservice@towerheatingandair.comn919-755-1957